ServiceNow, the low-code enterprise automation company, has recently announced the expansion of its Now platform’s generative AI capabilities. With the introduction of case summarization and text-to-code features, ServiceNow aims to enhance speed, productivity, and value for its customers across various industries.
The advancements in gen AI capabilities are purpose-designed to alleviate repetitive tasks and improve productivity. The Now platform’s case summarization feature automatically distills crucial information from IT, HR, and customer service cases, streamlining the resolution process. On the other hand, text-to-code converts natural language text prompts into executable code, providing developers with an optimized and efficient way to create code.
ServiceNow’s exclusive ServiceNow LLM (large language model) development was made possible through strategic partnerships and collaborations with tech giants like Nvidia and Hugging Face. These alliances accelerated the advancement and integration of enterprise gen AI capabilities by merging cutting-edge research, advanced AI infrastructure, and expert domain knowledge.
In collaboration with partners Nvidia and Accenture, ServiceNow has launched the AI Lighthouse program. This initiative enables customer companies to swiftly develop their gen AI applications, bypassing lengthy assessment and procurement processes. The program grants customers access to ServiceNow’s enterprise automation platform, Nvidia’s AI supercomputing and software, and Accenture’s consulting and deployment services.
By harnessing the power of generative AI, ServiceNow’s case summarization feature enhances efficiency and expedites customer outcomes. It distills vital information from case details, prior interactions, actions, and resolutions, facilitating swift hand-offs between internal teams. This automation boosts productivity and delivers streamlined resolutions for both customers and employees.
ServiceNow’s text-to-code feature aims to empower developers with a time-efficient approach to creating code for routine commands. By inputting plain, natural language text descriptions, developers can receive high-quality code suggestions, improving code hygiene, accuracy, and quality. This integration of AI technology streamlines the enterprise coding process, making it more accessible and effective for developers.
The ServiceNow LLM
ServiceNow’s proprietary ServiceNow LLM is specifically developed to comprehend the Now Platform, workflows, automation use cases, and processes. Unlike many generic large language models, the StarCoder LLM is carefully trained and fine-tuned using proprietary enterprise data from ServiceNow. This focus on specificity ensures increased productivity for every user within the organization.
ServiceNow’s future strategy involves integrating gen AI throughout the Now Platform to enable its customers to operate with intelligence at scale. By fostering gen AI-powered innovation across all aspects of their businesses, ServiceNow aims to provide transformative solutions that enhance automation, problem-solving, and personalized experiences for its customers.
ServiceNow’s expansion of its Now platform’s generative AI capabilities through case summarization and text-to-code features marks a significant milestone in driving efficiency and productivity. With strategic partnerships, the launch of the AI Lighthouse program, and the implementation of the ServiceNow LLM, ServiceNow is committed to delivering gen AI-powered solutions that revolutionize enterprise automation and drive business value.
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